These academic things always have such ridiculously long titles <sigh>, the full title is " The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond ".
I was looking for a non-fiction book to give a listen-to and I always give The Great Courses on Audible a look when searching for such a thing. I have listened to some of the Great Course lectures that I did not enjoy but a couple of them have been surprisingly good, so I am always willing to give them a try.
At 12 hours and 20 minutes this is one of the shorter lectures in the Great Courses, and that is a good thing. This course get right to the point and does a good job of keeping on track. The amount of self referential babble is minimal compared to most other lectures. I do not understand the need to constantly tell the listener about what will be talked about in later lectures, it is distracting and counter productive.
Professor Michael Dues does a great job presenting the material. I found his voice easy to listen to, easy to understand, and he kept my attention throughout the lectures.
I enjoyed the way that multiple styles of conflict management were presented instead of trying to propose a one-size fits-all approach.
I bought this audiobook from Audible and listened to it using the Audible app on my iPhone.
From the publisher:
In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the “win-win” model that has dominated the field for the past six decades.
You’ll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you’re dealing with supervisors, coworkers, acquaintances, close friends, or family members. You’ll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you’ll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts.
While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you’ll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace.
You don’t have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.
©2010 The Teaching Company, LLC (P)2010 The Great Courses
I rate The Art of Conflict Management a 7 out of 10 and recommend it to anyone looking to improve their conflict management skills.